Patient Information

What to Expect at a Veterinary Appointment

Knowing what you can expect from your first appointment with our vets will help to make the process more pleasant for both you and for your pet.

Our Pet Care Philosophy

We are committed to providing pet owners in Wisconsin Dells with exceptional and comprehensive veterinary and emergency services for their beloved companions. 

Our team is passionate about preventive care, educating our clients, and helping them to provide their pet with the at-home care they deserve for the betterment of pet health and happiness.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services upon request prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We always discuss our written estimates beforehand with our clients before they leave our facility. We will require a deposit based on this estimate before providing further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you have to cancel or reschedule an appointment. Let our vets know as soon as possible so that we can offer the space in our schedule to other clients and reschedule your appointment at a convenient time for you.

• What types of animals do you treat?

  We provide expert veterinary care for cats and dogs and some exotics. Please call us for more information. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.